Refund policy
Last updated: 08/05/2026
Most Roots & Currents products are made to order — each one is printed and produced specifically for you after you place your order. Because of this, our return and refund policy works a bit differently than a typical retailer's.
Final Sale on Made-to-Order Items
Since your item is produced specifically for your order, we're unable to accept returns or exchanges for reasons such as ordering the wrong size, changing your mind, or simply not loving the fit or color in person. Please review size charts and product descriptions carefully before ordering.
Defective, Damaged, or Misprinted Items
If your item arrives damaged, defective, or with a print error, we'll make it right. Contact us at KevonneMontes@gmail.com within 14 days of delivery with:
- Your order number
- Photos clearly showing the issue (including the garment tag/label when possible)
Once reviewed, we'll offer a free replacement or a full refund to your original payment method, at our discretion. Please do not discard the item until we've confirmed next steps, as we may ask for it back or additional photos.
Order Cancellations
Because production begins shortly after an order is placed, we can only accommodate cancellation requests within a short window after checkout. Contact us as soon as possible at KevonneMontes@gmail.com if you need to cancel — once an item has entered production, we can no longer cancel or modify it.
Incorrect Address
Please double check your shipping address at checkout. We're not responsible for orders that are delayed, lost, or undeliverable due to an incorrect or incomplete address provided by the customer, though we're happy to help however we can if this happens.
Refund Processing
Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card provider.
Questions
Reach out any time at KevonneMontes@gmail.com — we want you to love your gear, and we'll work with you if something's genuinely wrong with your order.